FREQUENTLY ASKED QUESTIONS

General Information

The Allergen Control Group Inc. is a Canadian corporation assigned by the CCA to exclusively manage the GFCP brand and to administer and deliver the program.

The Gluten-Free Certification Program (GFCP) is a voluntary program designed for manufacturers and distributors of gluten-free foods, drugs and other consumer goods wishing to differentiate their products from the increasing clutter of gluten-free claims.

“gluten” means any gluten protein from the grain of any of the following cereals or from the grain of a hybridized strain that is created from at least one of the following cereals:

  1. barley
  2. rye
  3. triticale
  4. wheat
  5. oats except gluten-free oats (Canada only) or
  6. any modified gluten protein, including any gluten protein fraction, that is derived from the grain of any of the cereals referred to in sections (a) to (e) or from the grain of a hybridized strain referred to in those sections.

Sales and Billing

We accept all major credit cards. If you need to speak to someone about other payment methods (like cheque, direct credit) please contact us.

This website uses SSL encryption to ensure your credit card details remain safe. You can see this in the web browser where it states https://allergencontrolgroup.com. Our payment merchants capture this information securely.

All of the products on the Allergen Control Group website are ‘digital’. They are delivered to you electronically to the email address that you provided during the check out process.

Training 

After you have successfully purchased any of our online training, you will receive a confirmation email which includes your user name and password. You can then use these details to log into your training area.

Templates 

After you have successfully purchased any of our templates, you will receive a confirmation email which includes the product download links. All you need to do is click on the links to download your digital product. Please note that all product links have an expiry time and download limit.


You will receive a confirmation email of your order when it has been successful. Please ensure that you correctly enter your email address. If you do not receive a confirmation email within 48 hours (business hours) please contact us.

To see our refund policy, please visit our website terms and conditions.

Training and Education

Operating Systems Supported

Allergen Control Group training videos are able to be viewed on almost every OS including Mac OS, Windows and Linux.

Browsers Supported

We also work with all of the major browsers including versions of Edge, Firefox, Safari, Chrome, Opera, etc. Please ensure that you have the latest version installed.

For the best training experience we recommend the latest version of Google Chrome. 

Online training delivered through the Allergen Control Group website uses online videos which will work on any browser that supports Adobe Flash and/or HTML5. The only requirement for viewing Flash content is Flash Player 9 or greater. To check which version of Flash you are running, head to their download page.

To ensure the best play-back, we typically recommend remaining up to date with your Flash version whenever possible. For media other than video, an up-to-date PDF reader is required. You can download Adobe PDF reader by clicking here.

Mobile OS Support

If you can view videos on your mobile device from YouTube or any major video site, you should be able to view any of the video training materials used by Allergen Control Group.  At this point, there are basically two main methods to view video on the mobile web: Flash and HTML5. Newer Android phones (4.1 and up) and iOS devices, such as iPhones and iPads, support HTML5. Older Android devices have a native playback mode and support for flash.

We have found the most consistent support on all iOS devices, and Android devices running version 2.2 or later. Blackberry at this point supports neither HTML5 or Flash. As a result, there is not a consistently available way to deliver video via the web to Blackberry devices.

Internet Connection Speed

The minimum viable connection speed to reliably stream videos used in our training material is about 768 kilobits per second (equal to .768 megabits per second). We recommend a connection speed of at least 5 megabits per second for an optimal experience with HD capability.

When you purchase a course or training from Allergen Control Group, your user name and password are automatically sent to you. This occurs when your payment has been successful. Your user name and password are sent to the email address that you provided during the checkout process. Please check your SPAM or JUNK folders in your email program.

To re-set your password please click on the 'Forgot Password' link located on the login page. You will need to know your user name or email address to be able to re-set your password.

Click on “login” which is located up the top of your screen in the navigation bar. Enter your user name and password. Your user name and password were sent to your email after you purchased your course or training.

The most common reason that a training video may not show in a lesson or topic is due to the configuration of your internet browser. This can be easily fixed by updating your settings to allow adobe flash player. Issues may also occur after a browser update. Please follow these instructions to check and update your settings in Chrome browser.

Yes. The training provided by Allergen Control Group is hosted online. This means that you can view anywhere, at any time, as long as your device is connected to the internet.

Absolutely. As long as you are connected to the internet using a smart device. These include apple and android devices (phones or tablets).

After you have successfully completed the assessment associated with the online training course, you will be able to download a certificate of completion or a certificate of competency. To ensure that the correct name prints on the certificate you need to update your details in your profile. To do this: Hover on ‘My training”and then Select/click 'My Account'. Change your  name as required. This is then name that will be used on your certificate.

The training delivered by Allergen Control Group is through e-learning. Courses are presented as visuals with a mixture of videos (with voice over) and text. To see a sample, please contact us and we will provide access to a course demo.

After you have successfully completed a training course you will receive a Certificate of Competency. This certificate is provided electronically in PDF format. The certificate can be accessed from your training portal after you have logged in with your user name and password. Click on the 'Certificate' link in the Quick Links Menu located in the page side-bar.

Group Training License

A group license allows you to train multiple staff within your business. It is a way to manage the allocation of online training to staff within your organisation.

Each staff member is considered to be a unique 'user'. If you have 20 staff in your business that you would like to access our online training, you would purchase a group training license for 20 users. You can have as many people as you like.

Absolutely. The more users you purchase, the larger the discount. For example, if you purchased one course for eight (8) staff in your business, you would get a 15% discount off the standard user rate per person. Discounts start for 3 or more users.

You can build your own customized training program for your own buisness by selecting the number of users you want to train and then selecting the courses you want all of these users to have access to.